Booking Conditions
Bookings are subject to the availability of the accommodation and confirmation of payment. To confirm the booking, the host must make the corresponding payment, as provided for each accommodation.
The booking rates, deposit, cleaning fee, or others are those announced at each moment on the page of each accommodation.
In all accommodations, a deposit is required to cover any damage caused to the apartment and/or condominium. The deposit will be withheld at check-in in person. No amount will be charged to the guests, as the deposit constitutes a hold that will prevent the guests from accessing these funds until the hold is released.
In the absence of damage to the property during the stay, the deposit amount will be refunded after check-out.
If the property is not in the same condition, the deposit amount will be withheld until payment for the damaged items is made.
All prices include VAT at the legal rate in force.
Payment Methods
Payment for bookings can be made by American Express, Visa, Euro/MasterCard, Maestro, Discover, JCB, or Diners Club credit cards.
Guests are also subject to the particular rules available for each accommodation.
Pre-check-in
Upon completing the booking, the reservation holder will receive an email and/or SMS from Pnstays with the confirmation of the booking and important explanations about the accommodation and information about additional services.
Guests will be invited to complete an Accommodation Form which is of great importance for the preparation of the stay.
The Accommodation Form will ask for details such as the arrival time, the total number of people accommodated - so that we can provide the correct amount of bed linen and bath towels - as well as mandatory information for immigration and border services.
Guests must specify the exact number of people in the Accommodation Form. The number of guests specified in the booking cannot exceed the number of guests present in the accommodation. If the number of guests exceeds the limit, Pnstays reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
Pnstays cannot assume any responsibility for incorrect completion or lack of completion of the Accommodation Form.
Any attempt to modify and/or violate the original information will invalidate the Accommodation Form and may result in the cancellation of the booking.
Cancellation Conditions
After booking confirmation, the following fees will apply in case of cancellation:
a) The guest will pay 50% of the total booking amount if cancellation occurs up to 30 days before check-in.
b) The guest will pay 100% of the total booking amount if cancellation occurs less than 30 days before the check-in date.
In case of overbooking (i.e., simultaneous bookings for the same accommodation) of the reserved accommodation, the guest expressly acknowledges and agrees that Pnstays reallocates the booking to an accommodation of the same category (ensuring in all cases that the quality of the provided accommodation is not inferior to that of the accommodation booked by the guest) at no additional cost to the guest, and without the guest being entitled to any compensation from Pnstays for this reason.
Conditions of Stay
The booking holder must be at least 18 years old and must stay in the reserved accommodation throughout the stay. Guests under 18 can only be accommodated if accompanied by an adult booking holder.
The booking holder must provide a valid address, phone contact, and email address.
No pets (of any breed, size, or age) are allowed in Pnstays accommodations. Pnstays reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if a pet is found inside.
Smoking is prohibited in the accommodations.
In accordance with paragraph a) of No. 1 of Article 45 of the Convention Implementing the Schengen Agreement, the accommodation of foreign citizens must be communicated to SEF, i.e., all those who do not have Portuguese nationality.
To this end, all foreign national guests must provide all identification information no later than the check-in date via the Accommodation Form.
Guests must notify Pnstays of any damage to the accommodation, its contents, equipment, or accessories that occurred during the stay, even if the guest considers the damage to be normal wear and tear and not their fault. If the guest does not notify Pnstays of such damages, they may be held responsible.
Additional Services
Pnstays is not responsible for services provided by external suppliers.
Check-in and Check-out
At check-in, identification documents of the booking holder and all foreign guests will be requested to verify the provided information.
Unless otherwise agreed, occupation of the accommodation on the check-in date will occur between 4 pm and midnight.
Check-out must be completed by 11 am, and all guests must leave the accommodation at the scheduled time. Guests must inform the desired check-out time so that a Pnstays team member can be present.
If a Pnstays member cannot be present at the check-out time, the guest can leave the keys on the main table inside the accommodation and close the door. The guest must NOT leave the keys in the door lock.
If the guest refuses to leave, Pnstays reserves the right to enter the accommodation, remove their belongings, change the locks, and take other necessary measures. (The guest will be responsible for the costs of any such action).
Any changes to departure and arrival dates and times must be confirmed by Pnstays. In case of delay without prior notice and without Pnstays' confirmation, a fee equivalent to one night's rate will be deducted from the deposit.
At check-in, Pnstays provides only ONE set of keys, and guests must ensure not to lose or leave them inside the apartment. Guests must return all keys at check-out.
Additional fees will be charged for lost keys or lockouts. The fees are as follows:
Lost keys (per key) – 30 euros
Emergency intervention (between 9 am and 6 pm) – 10 euros
Emergency intervention (between 6 pm and 9 am) – 30 euros
If the intervention of a locksmith is necessary, the guest will be responsible for the entire fee charged by the service provider. The provider's fee depends on the complexity, materials, time spent, and other variables.
Pnstays is not responsible for items left in the apartment after the guest's departure. Items found in the apartment can be returned upon request. The guest is fully responsible for the costs related to the return process of their belongings.
Cleaning, Bed Linen, and Towels
The accommodation will be cleaned before the guests' arrival. Pnstays' basic service includes a set of towels, bed linen, and some toiletries for each booking.
Additional cleaning services and products, including linen and towel changes, are available at an extra cost.
Guests must keep the accommodation as clean and organized as possible, returning it at check-out in the best possible condition so that Pnstays can receive the next guest.
Guests must not leave garbage in the accommodation, next to the door, or outside the building (if applicable), and must use the street bins provided for this purpose.
Facilities, Furniture, and Items in the Accommodation
If an appliance does not work, or if guests do not know how to use any equipment in the accommodation, they should contact the Pnstays representative.
No modification to the accommodation or its contents is allowed.
All items found in the accommodation belong to the owner and must not be moved or removed from the apartment during the stay.
Maintenance and Special Requests
Any problem in the accommodation (e.g., electrical issues, equipment malfunction, water leaks) must be immediately reported to Pnstays by email or phone. Depending on the problem, the resolution may take up to 72 hours, or longer if it depends on third-party services.
While respecting the guests' privacy, Pnstays reserves the right to access the accommodation at any time, if necessary, for inspections, repairs, and emergencies.
Additional beds and baby cots can be requested in advance but are subject to availability at the time.
Noise, Illegal Activities, Safety
By law, the quiet hours are between 10 pm and 8 am, so guests must remain silent.
Guests must not disturb neighbors, especially when opening or closing the accommodation door or the building door (if applicable).
Bookings for illegal or immoral activities are not accepted.
The guest whose name appears on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid any illegal activity.
Guests are not allowed to invade the privacy of the owner or to publish anything that may allow third parties to identify the address of the apartment or the identity of the owner (even if this information is already public domain).
Guests are primarily responsible for their own safety during their stay with Pnstays. They must follow any instructions or explanations provided by Pnstays at check-in.
If a guest becomes aware of anything during their stay that appears to be a health and safety risk, they must immediately inform Pnstays. When leaving the accommodation, guests must ensure to leave gas appliances off, windows closed, air conditioning, central heating, and lights turned off.
Liability
Pnstays' service is legally limited to its accommodations and the relationship with guests during their stay. Pnstays will not be liable for any occurrences outside the accommodation limits, such as cleaning and maintenance of the building, external noises, works, neighbors, or any other matter not directly related to the accommodation itself.
The photos and descriptions of the accommodations are produced by Pnstays. Small changes may occur in the accommodation compared to the photos on the website, without compromising its general condition or amenities.
Pnstays will not compensate guests, refund fees, or transfer guests to other accommodations based on the appearance of the accommodation or its surroundings. It is the guests' responsibility to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
Pnstays is not responsible for damages caused, directly or indirectly, that may occur during guests' stay in the accommodation, such as bodily injuries, thefts, burglaries, or criminal behaviors, losses due to fire or misconduct, etc. This also applies
to any failure in the supply of gas, electricity, water, telephone, or internet.
Any thefts, burglaries, or criminal behaviors must be immediately reported by guests to Pnstays, as well as to the competent police or judicial authorities.
Pnstays is not responsible for any delays, accidents, losses, or schedule or rate changes related to our suppliers' services. Pnstays is not responsible for errors and/or omissions, false statements by third parties, disputes between a guest and a third party, or the content of external links other than the one on which the booking was made.
In case of non-compliance with these terms and conditions by guests, or in case of guests' misconduct, Pnstays reserves the right to require them to leave the accommodation without any compensation or refund of fees paid.
Legislation and Force Majeure
This agreement is made between the guests and the company Pnstays, which is duly authorized to provide the accommodation rental. This agreement grants guests permission to occupy the accommodation during the period and under the terms agreed upon.
Guests are not tenants of the accommodation and do not hold exclusive possession of it. In the rare case where a booked accommodation becomes unavailable due to damage caused by circumstances not attributable to Pnstays, such as water or gas leaks, Pnstays will not be responsible for the inconvenience caused but will take all necessary measures to transfer the guest to a similarly characterized accommodation.
If guests do not accept the change, the total amount (excluding fees related to days the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor Pnstays will be liable to guests for any additional amount related to the booking cancellation. Pnstays is not responsible for any theft of items left in the accommodation.
Changes and Applicable Jurisdiction
Pnstays reserves the right to update its terms and conditions at any time, as needed. It is the responsibility of the parties using Pnstays' service to review these terms and conditions in case of changes before making a booking.
By agreeing to use Pnstays' service, it is understood that the guest accepts the changes and that all parties will comply with these changes. These terms and conditions do not affect guests' rights.
These terms and conditions are subject to Portuguese law. Portuguese courts have exclusive jurisdiction in case of disputes relating to any accommodation booking with Pnstays.